Refund policy
Addie B’s Return Policy
We hope you love everything you order from Addie B’s! We understand that sometimes an item just doesn’t work out, so we’re happy to accept eligible returns for Addie B’s online store credit under the guidelines below.
Returns
Eligible items may be returned for store credit. A return request must be made within 7 days of the carrier-confirmed delivery date.
Once a return has been approved, the return package must be shipped back to Addie B’s within 7 days of approval. Returns shipped after this period may not be accepted.
All returned merchandise must be:
- Unworn, unwashed, and unaltered
- In original condition with tags attached
- Free of makeup, deodorant, perfume, pet hair, smoke, or other signs of wear
Addie B’s reserves the right to refuse any return that does not meet these requirements. Items that are returned in unacceptable condition will not qualify for store credit.
Store Credit
All approved returns will be issued as Addie B’s online store credit only. Refunds to the original form of payment are not provided for eligible returns.
Original shipping charges are non-refundable.
Store credit will be issued after the returned merchandise has been received and inspected by Addie B’s.
Final Sale Items
The following items are FINAL SALE and cannot be returned:
- Sale or clearance items
- Items specifically marked “Final Sale”
- Gift cards
- Jewelry and accessories
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of an error by Addie B’s.
We strongly recommend using a shipping method that provides tracking. Addie B’s is not responsible for return packages that are lost, stolen, or damaged while in transit.
Store credit will not be issued until the returned merchandise has been received and approved.
Packages Marked Delivered
Once tracking information from the shipping carrier shows an order as delivered to the shipping address provided with the order, Addie B’s is not responsible for packages that are subsequently lost, misplaced, or stolen.
Refunds or store credit will not be provided for packages that the shipping carrier’s tracking information shows as delivered.
If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with members of your household or neighbors, and contact the shipping carrier directly for assistance.
If you believe the issue resulted from an error made by Addie B’s, please contact us so we can review your order.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
Addie B’s is not responsible for packages that are lost, delayed, misdelivered, or returned because incorrect or incomplete shipping information was provided by the customer.
If an order is returned to Addie B’s because of an incorrect or incomplete address, any additional shipping costs required to resend the order will be the customer’s responsibility.
Refused or Undeliverable Packages
If a package is refused, unclaimed, or otherwise returned to Addie B’s as undeliverable, we will review the order once it has been returned to us.
Eligible merchandise may be issued as Addie B’s online store credit after the package has been received and inspected. Original shipping charges and any additional carrier or return shipping charges are non-refundable and may be deducted from the store credit amount.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact Addie B’s within 3 days of the carrier-confirmed delivery date.
Please include your order number and clear photos showing the issue.
Please do not wear, wash, or remove the tags from the item before contacting us.
If we determine that the issue resulted from an error by Addie B’s, we will work with you to make it right and cover the appropriate shipping costs.
Exchanges
Because many Addie B’s pieces are available in limited quantities, we cannot guarantee direct exchanges.
If you need a different size or item, please return your eligible merchandise for store credit and place a new order for the item you would like. Availability is not guaranteed.
Questions?
If you have questions about whether an item qualifies for a return, please contact Addie B’s before sending the item back.
Merchandise returned without meeting the requirements of this policy may not be accepted.
Thank you for shopping small and supporting Addie B’s! 🤎