Shipping policy
Addie B’s Shipping Policy
Thank you for shopping Addie B’s! We’re excited to get your order packed up and on its way to you. Please review our shipping information below before placing your order.
Processing Time
Orders are typically processed and shipped within 1–3 business days after your order is placed.
Business days do not include weekends or holidays. During new collection launches, sales, holidays, or periods of high order volume, processing times may be slightly longer.
Once your order has been shipped, you will receive tracking information using the contact information provided with your order.
Shipping Rates
Standard shipping is $9.00.
Orders of $150 or more qualify for FREE standard shipping.
The $150 minimum is based on the merchandise subtotal after discounts and before applicable taxes.
Delivery Times
Delivery times shown at checkout or provided by the shipping carrier are estimates and are separate from our processing time.
Once a package has been accepted by the shipping carrier, delivery delays caused by the carrier, weather, holidays, or other circumstances outside of Addie B’s control may occur.
Tracking Your Order
Once your order ships, tracking information will be provided so you can follow your package.
Please allow time for the carrier to scan and update tracking information after your shipping confirmation is sent.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before placing your order.
Addie B’s is not responsible for packages that are lost, delayed, misdelivered, or returned because incorrect or incomplete shipping information was provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to correct the address before the order ships, but we cannot guarantee changes can be made once an order has been submitted or processed.
If an order is returned to Addie B’s because of an incorrect or incomplete address, the customer will be responsible for any additional shipping costs required to resend the order.
Packages Marked Delivered
Once tracking information from the shipping carrier shows an order as delivered to the shipping address provided with the order, Addie B’s is not responsible for packages that are subsequently lost, misplaced, or stolen.
Refunds or store credit will not be provided for packages that carrier tracking shows as delivered.
If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with members of your household or neighbors, and contact the shipping carrier directly for assistance.
If you believe the issue resulted from an error made by Addie B’s, please contact us so we can review your order.
Lost or Delayed Packages
If tracking has not marked your package as delivered and you believe it may be lost or significantly delayed, please contact the shipping carrier and Addie B’s so the situation can be reviewed.
We will assist with available carrier information when reasonably possible, but carrier delays are outside of our control.
Refused & Undeliverable Packages
Packages that are refused, unclaimed, or otherwise returned to Addie B’s as undeliverable will be reviewed after they are received back by us.
Any additional shipping costs required to resend the package will be the customer’s responsibility.
Questions
If you have questions regarding your order or shipping, please contact Addie B’s using the contact information provided on our website.
Thank you for shopping small and supporting Addie B’s! 🤎